The errror message comes up right after choosing the Security key option and you don't have the option to choose between USB of NFC so it's not a driver of firmware issue and this happens with Chrome, Edge and Firefox.
If you are a user or IT staff with some kind of Azure admin permissions, there are no issues doing Fido2 keys registration. We've been doing Fido2 keys registration since Monday May 29th, 2023 without issues until Wednesday May 31st but on June 1st, something changed on Microsoft side because and we've been getting the browser and OS not supported message for regular users without any privilege's. We have the same issue at our end and it's a Microsoft Azure issue but don't know the answer yet. If you have any more questions, feel free to ask! I hope these steps help you resolve the issue. If the issue persists, you may consider exploring alternative MFA methods, such as phone-based authentication apps or hardware tokens that are compatible with the affected computers. It's important to note that FIDO2 security keys are just one option for multi-factor authentication (MFA). They can help investigate the issue in more detail and provide guidance specific to your Azure environment. It's also worth testing on a known-working computer to rule out any issues related to the security keys themselves.Ĭontact Azure Support: If the issue persists and you have verified browser and OS compatibility, it's recommended to reach out to Azure Support for further assistance. This can help identify if the issue is specific to certain computers or browsers. Test with different browsers and computers: If possible, try activating the FIDO2 security keys on different computers with different browsers. Install the latest drivers or firmware on the affected computers and try activating the keys again. Contact the vendor or manufacturer of the security keys and check for any available updates. Additionally, verify that the operating system on the computers meets the minimum requirements for FIDO2 support.Ĭheck for driver or firmware updates: FIDO2 security keys may require driver or firmware updates to function properly.
Check the browser versions and update them if necessary. FIDO2 is supported by modern browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, and others. Verify browser and OS compatibility: Ensure that the browsers being used on the affected computers support FIDO2 security keys.
Here are a few steps you can take to troubleshoot and resolve this issue:
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